◗◗frequently asked
questions
general
We provide native apps for iOS v. 9+ and Android v. 5.0+. Our platform can be used on smartphones as well as tablets.
Search for “momencio” on the App Store for iOS or Google Play for Android.If you are on your mobile, please follow the corresponding link below to download the app.
At this point in time momencio supports the English language. However, momencio’s architecture can support any language. Simplified Chinese, Japanese, Greek and Cyrillic languages are in development.
Yes. This comes in handy when an internet connection is unreliable or just isn’t available. All features will be available and your data will be stored on your device until an internet connection is available.
Just make sure you open the momencio app when you connect to the internet. The sync process will take place automatically and all leads and pertinent information will be uploaded to the cloud.
Sure, you can! Request the demo and our team will walk you through the platform.
We offer a flexible pricing scheme, based on the number of events you participate yearly and the number of devices you want to use simultaneously. Please contact us for a personalized quote.
Support varies according to the momencio subscription you purchased. We offer free, unlimited email support to all our subscriptions.
For higher subscriptions we offer unlimited email, chat and phone support during normal business hours (9 to 7 pm EST as well as 9 to 7 pm GMT during weekdays, excluding bank holidays).
If your plan doesn’t include the level of support you need, you can elect to buy the level of support that you need. We also offer on-site support for your events as well as support during weekend events.
about momencio
momencio is an event engagement platform designed to make the most of every interaction at trade shows, conferences, and other events. It streamlines the process of capturing, managing, and nurturing leads, integrating effortlessly with CRM systems to keep sales teams organized and effective.
Unlike traditional lead capture tools, momencio helps close the loop between attendee engagement and sales. It enables meaningful interactions during events, personalized follow-ups afterward, and clear insights to identify the most valuable opportunities. momencio helps you drive better results and stronger ROI.
Yes, momencio offers a robust suite of tools for lead management. From capturing leads through badge scanning and business cards to integrating with CRM systems, momencio ensures all lead data is seamlessly organized and enriched with actionable insights. These features enable effective prioritization, personalized follow-ups, and a smooth progression of leads through the sales pipeline.
momencio is designed to adapt to a wide range of event formats, including trade shows, conferences, networking events, hybrid events, and even smaller events. Its versatile features, such as lead capture, AI EdgeCapture™, customer landing pages, and real-time analytics, make it a valuable tool regardless of the event’s size or type.
Yes, momencio can track attendee interactions comprehensively.
Pre-event: Businesses can use momencio’s digital asset library to share pre-event content to lay the groundwork for a successful event. Setting clear goals and preparing engaging content ahead of time ensures readiness to meet attendee expectations.
During event: At the event, momencio’s features suite of tools such as, badge scanning, gamification, interactive surveys, and digital presentations can capture and enrich lead profiles, track their activities, and record real-time lead behaviors.
Post-event: After the event, momencio aids in automating follow-up engagement with personalized emails, landing pages, and shared resources. It tracks how attendees interact with follow-up content, providing actionable insights for lead nurturing.
Yes, momencio provides real-time analytics and lead engagement metrics to help businesses make informed decisions during and after events, optimizing strategies and maximizing ROI.
To create an account, you can contact our sales team. They will guide you through the setup process and ensure your account is tailored to your needs.
Yes, momencio is designed with a user-friendly interface, making it accessible to users with no technical background.
We are primarily a web-based platform where you can access dashboards and insights, but our iOS and Android mobile apps are essential for capturing and managing leads at events.
No, there are no strict prerequisites for using momencio. You can capture leads at events without needing to purchase an event API. Using our unique AI EdgeCapture, lead data can be enriched seamlessly, ensuring high-quality insights regardless of the event’s setup.
Terms and conditions apply; certain restrictions may apply based on specific use cases.
Yes, you can access momencio through our iOS and Android mobile apps, available for download on the App Store and Google Play.
We don’t offer a free trial because our platform’s full potential is best realized in a live event setting. However, we provide a single-event plan that lets you use momencio for one event without committing long-term, offering a practical way to experience our features and benefits firsthand.
Yes, multiple team members can use momencio simultaneously, but this is contingent upon the number of seats included in your pricing plan.
To fully leverage the capabilities of momencio for simultaneous usage by multiple team members, ensure that you have purchased enough seats according to your team’s size and needs. This setup will facilitate seamless collaboration and enhance your overall event experience.
We offer comprehensive onboarding support as an add-on service. To learn more or include onboarding in your plan, please contact our sales team for assistance.
Yes, once you become a momencio customer, you gain access to our support portal, which provides all the resources you need to understand and use momencio’s features effectively.
You can schedule an in-depth demo to explore momencio’s features and capabilities. Additionally, our single event plan allows you to test-run the platform for a specific event without a long-term commitment.
momencio is ideal if your event needs include:
- Capturing and enriching leads efficiently.
- Managing and nurturing leads with seamless follow-ups.
- Accessing detailed analytics to measure engagement and ROI.
Additionally, momencio offers robust integration capabilities, allowing it to work seamlessly with your existing CRM and marketing tools, making it a flexible solution for events of any size or type.
core features and functionalities
Yes, momencio captures leads in real-time using badge scanning and business card scanning. Additionally, our AI EdgeCapture™ ensures you receive accurate and enriched lead data.
Terms and conditions apply; certain restrictions may apply based on specific use cases.
Yes, momencio offers a suite of tools such as personalized follow-ups, including automated emails, customized landing pages containing content assets tailored to lead preferences and behavior.
momencio helps prioritize leads by using our unique lead scoring mechanism and lead engagement analytics to rank them based on their interactions and interest, ensuring resources are focused on high-priority prospects.
Yes, we provide real-time analytics to help you measure the success of your events. Our platform captures and tracks lead engagement, content interactions, and follow-up performance, offering insights that allow you to evaluate ROI and make data-driven improvements for future events.
Yes, momencio’s gamification features are designed to create an engaging environment that not only entertains but also fosters meaningful interactions between attendees and exhibitors, ultimately enhancing the overall event experience.
Yes, momencio enables businesses to share branded digital content, such as presentations, brochures, and videos, directly with leads through a personalized landing page. This helps reinforce brand messaging and keeps the communication consistent and professional.
momencio simplifies lead capture for large-scale events by offering scalable solutions like AI EdgeCapture™ for lead enrichment, QR/batch scanning and business card scanning, and integration with CRM systems. These features ensure that even high volumes of leads are captured, organized, and ready for immediate follow-up without bottlenecks.
integrations and compatibility
momencio integrates with popular CRMs like Salesforce, HubSpot, Microsoft Dynamics, and Marketo, ensuring seamless data flow.
Yes, momencio fully integrates with both Salesforce and HubSpot, enabling synchronized lead management and follow-ups.
Yes, momencio is compatible with Android and iOS devices, with dedicated mobile apps available on the App Store and Google Play.
Yes, momencio connects with over 20 event APIs, allowing seamless lead capture and smooth data synchronization.
Yes, momencio supports exporting data to third-party applications. Businesses can move lead and engagement data captured within momencio into other tools for further processing, analysis, or integration with external workflows.
Yes, momencio provides API access for custom integrations to meet your unique business needs. For more information or to discuss your requirements in detail, please contact our sales team.
No, momencio does not have a direct integration with Zapier. However, the availability of API access offers an alternative for creating custom workflows that achieve similar results.
momencio integrates with several CRMs like Salesforce, HubSpot, and Microsoft Dynamics. The integrations enable you to even map custom fields or connect multiple accounts with simultaneous data mapping across all your accounts.
mobile and web accessibility
Yes, momencio is accessible on both web and mobile platforms. The web interface is primarily used for analytics, reporting, and dashboard management, while the mobile app on iOS and Android is designed for lead capture and on-the-go event lead engagement and management.
Yes, momencio’s mobile app for iOS and Android enable users to capture leads, access key features, and manage lead engagement in real-time. Our app is essential for event teams needing flexibility during events.
Yes, momencio’s mobile app is designed with offline functionality. This means you can capture leads even without internet access, and the data will sync automatically to your connected CRM once the connection is restored. This ensures uninterrupted operations, even in areas with poor connectivity.
momencio captures leads using QR/badge scanning, business card capture, and AI EdgeCapture™. Badge scanning collects attendee details quickly, while business card capture uses OCR for instant data extraction. AI EdgeCapture™ enriches this data by adding relevant details, ensuring lead profiles are robust and actionable.
momencio uses a cloud-based system to sync data across devices in real-time. Whether capturing leads on mobile or analyzing them via the web dashboard, all updates are synchronized, ensuring your team has access to the latest information at any time.
data security and privacy
Yes, momencio uses encryption for all data transfers, ensuring that sensitive information is securely transmitted and protected from unauthorized access.
Yes, momencio allows users to request account deletion along with all associated data. This process can be initiated by contacting the support team, who will guide you through the necessary steps.
momencio retains personal data for a maximum period of 7 years. This retention policy is designed to comply with legal obligations and to fulfill the purposes outlined in their privacy policy. Users have the right to request the deletion of their data before the end of this retention period by writing to dpo@momencio.com.
momencio does provide a Data Processing Agreement (DPA). For more detailed information, you can contact our sales team directly.
If you suspect unauthorized access, immediately contact momencio’s support team. They will guide you through securing your account and investigating the issue to prevent further breaches.
event engagement and follow-ups
momencio improves attendee engagement through tools like gamification, interactive digital presentations, and real-time surveys. These features foster meaningful interactions and capture valuable attendee preferences, making engagements more dynamic and memorable.
Yes, momencio automates personalized follow-up emails by using customizable templates. These emails are triggered based on specific actions or when criteria is met during the event, ensuring timely and relevant communication to nurture leads effectively.
Yes, momencio tracks responses to follow-ups, including interactions with personalized microsites and other follow-up materials. This helps you understand lead engagement and optimize future communications.
momencio personalizes post-event communication by analyzing lead interactions and preferences. This enables businesses to send targeted messages and share tailored content that resonates with each lead.
Yes, momencio tracks lead responses to follow-ups by monitoring lead engagement metrics such as email clicks and interactions with shared materials. By providing insights into what content resonates most, momencio enables businesses to refine their follow-up strategies and tailor communications based on lead behavior.
support and assistance
Yes, momencio offers onboarding support as an add-on service. This includes step-by-step guidance to help businesses set up and implement the platform effectively. For more information, contact our sales team.
Yes, you can request an in-depth demo of momencio to explore its features and see how it aligns with your event needs. Reach out to our sales team to book a demo.
Yes, momencio experts assist with account setup as part of our onboarding service, ensuring the platform is configured to meet your specific business needs.
Οnce you become a momencio customer, you’ll gain access to our support portal, which includes training materials and resources. Additionally, if you purchase onboarding, our expert will provide a detailed walkthrough of the platform to help new users get started and maximize its potential.
